Casey is an AI-powered digital assistant here to help you with questions about Nordiska. Casey can provide information about our savings products, account details, and more. In addition, Casey can answer certain personal questions about your savings, such as:
- "How much interest did I earn on my savings last year?"
- "What is my savings account balance?"
- "When does my fixed-term savings account mature?"
To start a chat with Casey, follow these steps:
- Log in to the Nordiska savings app: Use BankID to log in to the app.
- Open the menu: Tap the hamburger menu (three horizontal lines) at the top left of the home screen.
- Select “Chat”: In the menu, select “Chat” to open the chat function.
- Start chatting with Casey: When the chat opens, Casey will introduce herself and ask how she can help. Type your question directly into the message field to get a quick response.
What is AI (Artificial Intelligence)?
Artificial intelligence (AI) is a technology that mimics human intelligence to perform tasks. Casey uses AI to understand and respond to your questions based on the information available about your account.
Important information about Casey:
- Informational purpose only: The responses provided by Casey are for informational purposes only. They should not be interpreted as legally binding, professional advice, or a replacement for contacting customer support or a financial advisor.
- Personal information: Casey has access to limited information about your savings account, such as your balance and interest. Casey does not have full insight into all details of your customer relationship. For complete information, please contact customer support.
- Legal disclaimer: Nordiska is not responsible for decisions made based on responses from Casey. Any important decisions or uncertainties should be verified with customer support.
- Accuracy limitations: Casey's responses are based on available data and AI technology. Nordiska cannot guarantee the responses are complete, accurate, or up to date.
- Data handling: Conversations with Casey may be saved for the purpose of improving our services and support, as well as to ensure your and Nordiska’s security. By continuing to use Casey, you consent to this handling.
- Personal data: Any personal data you provide during the conversation is processed in accordance with our privacy policy.
Contact information for support:
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Phone: Call us at +46 8 23 28 00 on weekdays between 08:30 and 16:30
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Email: Send an email to info@nordiska.se for general inquiries