Nordiska App

The Nordiska App is your personal savings assistant, making it easy and enjoyable to manage your savings. With a user-friendly design, you gain full control over your savings accounts and returns – directly in the app.

Main features of the Nordiska App:

1️⃣ View balances on your savings accounts
Get a clear and simple overview of all your savings accounts in one place. Keep track of your balance anytime, anywhere.

2️⃣ See accrued interest
Follow your accrued interest in real-time and watch your savings grow over time.

3️⃣ Casey – Your AI assistant
Meet Casey, an AI-powered savings assistant available 24/7. Casey can help you with:

• Answers to questions about your savings accounts

• Tips on how to save more efficiently

• Information about interest, the deposit guarantee, and more

How do I download the Nordiska App?
You can download the app here:

• App Store (iOS)

• Google Play Store (Android)

Why should I use the Nordiska App?
With the Nordiska App, you can easily:

• Get a quick and clear overview of your savings

• See your interest grow day by day

• Get smart assistance from Casey, your AI assistant

Have questions?
If you need help or have any concerns, you’re welcome to contact our customer service:

📞 Phone: +46 8 23 28 00 (weekdays 08:30–16:30)
📧 Email: info@nordiska.se

Download the Nordiska App today and take full control of your savings!

You can download Nordiska’s savings app from the following platforms:

• iOS (iPhone/iPad): Visit the App Store and search for “Nordiska” or click the button below.

• Android: Visit the Google Play Store and search for “Nordiska” or click the button below.

To make it even easier, simply click the buttons below to download the app directly:

No, you do not need the Nordiska app to use your savings accounts. You can log in to our Internet Bank via www.nordiska.se to make deposits, withdrawals, and view your account information.

Benefits of the app:
Even though the app is not required, it offers a convenient way to:

• Easily copy bankgiro and OCR numbers for deposits

• Quickly access your balance and account details

• Ask questions to our digital assistant Casey directly in the app

Internet Bank as an alternative:
The Internet Bank provides the same basic features, but if you prefer using the app, you’ll enjoy a more user-friendly and mobile-optimized experience.

Tip: Download the app to simplify deposit management and gain easier access to the Internet Bank directly from your mobile device.

If you have any questions, feel free to contact us via email at info@nordiska.se or call us at +46 8 23 28 00. Our customer service is available on weekdays between 08:30 and 16:30.

The app is completely free to use.

Yes, we use the latest security technology, and all logins are done via BankID. Your information is encrypted and protected.

You log in using BankID. On the start screen, select “Log in” and follow the instructions to sign with your BankID.

Yes, you can now open a new savings account directly through the app.

Follow these steps:

• Open the Nordiska app.
• Tap “Open new savings account in the Internet Bank.”
  → The Internet Bank will open directly within the app.
• Log in with BankID.
• Tap the menu icon (☰) in the top right corner to open the menu.
• Select “Open new account.”
• Follow the on-screen instructions and confirm with BankID.

Your new account will appear under “My accounts” in the Internet Bank – and also in the app.

Yes, fixed-term savings accounts are displayed under "Savings with Fixed Interest" in the app's overview. Here, you can see interest rates, maturity dates, and balances.

• Click on "Deposit Money": This option is available on the app's home screen.
• Follow the Instructions: Make a transfer via your bank using the bankgiro number and OCR number displayed in the app. Note that the OCR number is unique for each account, and you can easily copy these details directly from the app to facilitate the transfer.

Note: Currently, deposits are made manually from your bank.

Click on your account in the app's overview. You can see a detailed history of deposits, withdrawals, and transfers.

At the moment, withdrawals are made through the Internet Bank, which you can now open directly from the app.

Follow these steps:

• Open the Nordiska app.
• Tap “Open new savings account in Internet Bank” – this will open the Internet Bank directly within the app.
• Log in with BankID.
• In the menu, go to “Deposits and Transfers” and select “Transfer.”
• Enter the amount you want to transfer.
• Under “To account,” choose the registered bank account where the funds should be transferred.
• Confirm the withdrawal and follow the on-screen instructions.

Note: Withdrawals can take up to two banking days to process, depending on your receiving bank. 

Withdrawal Rules Depending on Account Type:

• Flex and Flex Plus: Withdrawals can be made at any time without fees.

• Liquidity Account: Withdrawals can be made before the end of the term, but a fee of 0.75% of the withdrawn amount (minimum 250 SEK) applies.

• Fix Account: Withdrawals cannot be made before the end of the term. When the term ends, the capital is automatically transferred to your Flex account.

At the moment, transfers are made through the Internet Bank, which you can now open directly from the app.

Follow these steps:

1. Open the Nordiska app.

2. Tap “Open new savings account in Internet Bank” – this will open the Internet Bank directly within the app.

3. Log in with BankID.

4. In the menu, go to “Deposits and Transfers” and select “Transfer.”

5. Enter the amount you wish to transfer and choose from which account to which account the transfer should be made.

6. Confirm the transfer and follow the on-screen instructions.

Please note that we are working to make it possible to perform transfers natively within the app in the future.

Casey is an AI-powered digital assistant here to help you with questions about Nordiska. Casey can provide information about our savings products, account details, and more. In addition, Casey can answer certain personal questions about your savings, such as:

• "How much interest did I earn on my savings last year?"
• "What is my savings account balance?"
• "When does my fixed-term savings account mature?"

To start a chat with Casey, follow these steps:

• Log in to the Nordiska savings app: Use BankID to log in to the app.
• Open the menu: Tap the hamburger menu (three horizontal lines) at the top left of the home screen.
• Select “Chat”: In the menu, select “Chat” to open the chat function.
• Start chatting with Casey: When the chat opens, Casey will introduce herself and ask how she can help. Type your question directly into the message field to get a quick response.

What is AI (Artificial Intelligence)?

Artificial intelligence (AI) is a technology that mimics human intelligence to perform tasks. Casey uses AI to understand and respond to your questions based on the information available about your account.

Important information about Casey:

• Informational purpose only: The responses provided by Casey are for informational purposes only. They should not be interpreted as legally binding, professional advice, or a replacement for contacting customer support or a financial advisor.
• Personal information: Casey has access to limited information about your savings account, such as your balance and interest. Casey does not have full insight into all details of your customer relationship. For complete information, please contact customer support.
• Legal disclaimer: Nordiska is not responsible for decisions made based on responses from Casey. Any important decisions or uncertainties should be verified with customer support.
• Accuracy limitations: Casey's responses are based on available data and AI technology. Nordiska cannot guarantee the responses are complete, accurate, or up to date.
• Data handling: Conversations with Casey may be saved for the purpose of improving our services and support, as well as to ensure your and Nordiska’s security. By continuing to use Casey, you consent to this handling.
• Personal data: Any personal data you provide during the conversation is processed in accordance with our privacy policy.

Contact information for support:

• Phone: Call us at +46 8 23 28 00 on weekdays between 08:30 and 16:30

• Email: Send an email to info@nordiska.se for general inquiries

➡️ To chat with Casey: Log in to the Nordiska app using BankID, open the menu (three lines), select “Chat,” and type your question directly in the message field!

Go to "Settings" in the app menu. There, you can choose between different languages and themes (light, dark, or automatic).