Technical Questions

Tip: Try using the Nordiska App – it opens the Internet Bank directly in the app and makes logging in with BankID faster and smoother.
With the Nordiska App, you can also quickly access your savings accounts, transfer money, and manage your finances wherever you are.
Learn more about how to download the app here: How do I download the Nordiska App

If you see the message “Technical error” when logging in with BankID, it may be caused by your browser, network settings, security software, or the BankID app.

Try the following:

• Use the default browser on your mobile device (e.g. Safari on iPhone or Chrome on Android) if logging in does not work in another browser.

• Turn off Wi-Fi and try using mobile data, or vice versa

• Use an updated browser (Chrome, Edge, Safari, or Firefox)

• Clear cookies or open the page in incognito/private mode

• Update your antivirus software and browser to the latest version

• Make sure Nordiska’s websites are allowed in your antivirus and browser settings

• Check that your BankID app is updated and working properly

If you still cannot log in, you are welcome to contact our customer support at +46 8 23 28 00 or via info@nordiska.se

From March 2026, BankID will no longer work on some older mobile phones that do not support new security updates.

If BankID does not work, you will not be able to log in to the online bank. We therefore recommend that you make sure your mobile phone supports current updates.

According to BankID’s current information, the following system requirements are planned from March 2026:

• iPhone: iOS 16 or later

• Android: Android 9 or later

If you have any questions, you are always welcome to contact us.

Jag kan också göra den i ett mer kort FAQ-format med fråga/svar-rubriker om du vill lägga in den direkt på webben.

Tip: Download the Nordiska App – it opens the Internet Bank directly in the app and reduces the risk of errors like “The documents are not available” or “Unable to create page.”
With the Nordiska App, you can log in using BankID and manage your savings faster and more securely, without needing to switch browsers.
Learn more about how to download the app here: How do I download the Nordiska App.

If you see the message "The documents are not available" or "Unable to create page" when logging in or signing with BankID, it is often because you are not using the default browser on your mobile device.

When logging in to Nordiska’s websites or signing with BankID, we recommend using the default browser on your mobile device:

• Safari on iPhone

• Chrome on Android

If you have changed the default browser settings, this may sometimes cause issues.

iOS (iPhone/iPad)

• Go to Settings > Apps

• Tap Default Apps at the top of the list

• Tap a function, such as Browser

• Select the app you want to use as the default (e.g., Safari or Chrome)

On iPhone, Safari is usually set as the default browser.
Learn more on Apple’s support page: https://support.apple.com/en-us/121430

Android

• Open Settings

• Go to Apps or Apps & notifications (the name may vary)

• Select Default apps

• Tap Browser

• Choose the browser you want to set as default (e.g. Chrome, Edge, Firefox)

On most Android phones, Chrome is usually set as the default browser.

Tip

If you experience problems logging in or signing, try switching back to the default browser and then try again.

Tip: Download the Nordiska App – it opens the Internet Bank directly in the app and makes logging in with BankID faster and more stable.
With the Nordiska App, you can also easily check your balance, transfer money, and manage your savings without logging in through a browser.
Learn more about how to download the app here: How do I download the Nordiska App

If you're experiencing issues logging into Nordiska’s Internet Bank, it may be due to your browser or local settings.

• Use the default browser on your mobile device (e.g. Safari on iPhone or Chrome on Android) if login does not work in another browser.
• Turn off Wi-Fi and try with mobile data. Sometimes network settings or firewalls can block access.

• Try opening the page in incognito mode or private browsing. This ignores temporary cookies and extensions that may interfere with login.

• Clear your cookies and browser data, which often solves login issues.
  Learn how to clear cookies here: How do I clear cookies in my browser?

• When you revisit Nordiska after clearing cookies—make sure to accept all cookies if prompted.

• Ensure that your BankID app is functioning properly. You can test it on BankID’s test page.

If you still can’t log in, you’re welcome to contact our customer support at +46 8 23 28 00 or via email at info@nordiska.se.

We use advanced security measures, including encryption and authentication, to protect your information.

We recommend using Chrome, Edge, Safari, or Firefox. We advise against using Internet Explorer, as it is not supported by our service.

Tip: If you experience issues opening or using Nordiska’s website, try using the Nordiska App.
The app opens the Internet Bank directly and works regardless of browser, making it easier and more stable to log in with BankID.
Learn more about how to download the app here: How do I download the Nordiska App.