Tip: Download the Nordiska App – it opens the Internet Bank directly in the app and reduces the risk of errors like “The documents are not available” or “Unable to create page.”
With the Nordiska App, you can log in using BankID and manage your savings faster and more securely, without needing to switch browsers.
Learn more about how to download the app here: How do I download the Nordiska App.
If you see the message "The documents are not available" or "Unable to create page" when logging in or signing with BankID, it is often because you are not using the default browser on your mobile device.
When logging in to Nordiska’s websites or signing with BankID, we recommend using the default browser on your mobile device:
Safari on iPhone
Chrome on Android
If you have changed the default browser settings, this may sometimes cause issues.
iOS (iPhone/iPad)
Go to Settings > Apps
Tap Default Apps at the top of the list
Tap a function, such as Browser
Select the app you want to use as the default (e.g., Safari or Chrome)
On iPhone, Safari is usually set as the default browser.
Learn more on Apple’s support page: https://support.apple.com/en-us/121430
Android
Open Settings
Go to Apps or Apps & notifications (the name may vary)
Select Default apps
Tap Browser
Choose the browser you want to set as default (e.g. Chrome, Edge, Firefox)
On most Android phones, Chrome is usually set as the default browser.
Tip
If you experience problems logging in or signing, try switching back to the default browser and then try again.