Technical Questions - Bank Help Desk

Technical Questions

We use advanced security measures, including encryption and authentication, to protect your information.

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We recommend using Chrome, Edge, Safari, or Firefox. We advise against using Internet Explorer, as it is not supported by our service.

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If you're experiencing issues logging into Nordiska’s Internet Bank, it may be due to your browser or local settings.

  • Make sure you’re using an up-to-date browser, such as Google Chrome, Microsoft Edge, Safari, or Firefox.
    Are you using Internet Explorer? We do not support that browser—please switch to a modern alternative.

  • Try opening the page in incognito mode or private browsing. This ignores temporary cookies and extensions that may interfere with login.

  • Clear your cookies and browser data, which often solves login issues.
    Learn how to clear cookies here: How do I clear cookies in my browser?

  • When you revisit Nordiska after clearing cookies—make sure to accept all cookies if prompted.

  • Ensure that your BankID app is functioning properly. You can test it on BankID’s test page.

If you still can’t log in, you’re welcome to contact our customer support at +46 8 23 28 00 or via email at info@nordiska.se.

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Clearing cookies can resolve issues with logging in or if Nordiska’s website isn’t functioning as expected. Below you’ll find instructions for different browsers—both on desktop and mobile.

After clearing cookies and returning to nordiska.se, make sure to accept all cookies if prompted.

On Desktop

Google Chrome (Windows/macOS)

  • Click the three dots in the top right corner
  • Select Settings
  • Go to Privacy and Security
  • Click Clear browsing data
  • Choose a time range, e.g., “All time”
  • Check Cookies and other site data
  • Click Clear data
    Instruction from Google:
    Google – Clear data

Microsoft Edge

  • Click the three dots in the top right corner
  • Go to Settings > Privacy, search, and services
  • Click Choose what to clear
  • Check Cookies and other site data
  • Click Clear now
    Instruction from Microsoft:
    Microsoft – Clear browsing data

Mozilla Firefox

  • Click the three bars in the top right corner
  • Go to Settings > Privacy & Security
  • Scroll to Cookies and Site Data
  • Click Clear Data…
  • Check what you want to delete and click Clear
    Instruction from Mozilla:
    Mozilla – Clear cookies

Safari (Mac)

  • Click Safari in the menu bar
  • Select Settings, go to the Privacy tab
  • Click Manage Website Data…
  • Choose Remove All or select specific sites
    Instruction from Apple:
    Apple – Safari on Mac

On Mobile

Safari (iPhone/iPad)

  • Go to Settings > Safari
  • Scroll down and tap Clear History and Website Data
  • Confirm by tapping Clear History and Data
    Instruction from Apple:
    Apple – Safari on iPhone/iPad

Chrome (Android)

  • Open the Chrome app
  • Tap the three dots > History > Clear browsing data
  • Select a time range, e.g., “All time”
  • Check Cookies and site data
  • Tap Clear data
    Instruction from Google:
    Google – Clear data (Android)

Samsung Internet (Android)

  • Open Samsung Internet
  • Tap the three lines > Settings
  • Choose Personal data > Delete browsing data
  • Check Cookies and site data
  • Tap Delete
    Instruction from Samsung:
    Samsung – Clear history and cookies

Firefox (Android)

Note:
When you clear cookies, you may be logged out of some websites and previous settings may be lost. It’s often helpful to restart your browser and try again afterward.

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