Frequently Asked Questions about Loans

Nordiska offers various types of loans to private individuals. These loans are provided and administered in collaboration with our partners, which means you might have received a loan from us without direct contact with Nordiska.

Through our partners, we provide personal loans. In these cases, we are the credit provider, so you should pay interest and installments to us, even if the loan is administered by one of our partners. The loan statement indicates which partner the loan is through.

For any questions, you should primarily contact the partner through whom you obtained the loan. Their contact details can be found on the loan statement and the credit agreement.

We only make a direct debit withdrawal if you are a customer of Nordiska and have provided a direct debit authorization.

Nordiska has performed a credit check because you applied for a loan or credit through one of our partners. As a bank, we are required to assess your ability to repay the loan. The purpose of this is to ensure that the credit is sustainable for you as a customer and to prevent over-indebtedness.

To fulfill this obligation, we obtain necessary information from a credit reference agency we cooperate with. The information is used solely to evaluate your financial situation and your ability to meet the payment obligations arising from the credit agreement you applied for.

How does the process work?

If you have recently made a purchase—for example, a car with financing, a purchase using an installment plan or invoice, or if you applied for credit or a loan—this may be the reason why a credit check was performed.

When you apply for installment payments, invoice purchases, or credit via one of our partners, your application is forwarded to Nordiska, which acts as the credit provider. To fulfill our legal obligations, we carry out a credit check through one of our affiliated credit reference agencies. This check provides us with a basis for assessing whether the credit can be granted and whether it aligns with your financial circumstances.

As a credit provider, Nordiska collaborates with partners who offer financial services integrated into their products, such as installment plans, invoice purchases, or other financing options. This means that you, as the customer, apply for the credit directly with our partner, while Nordiska is responsible for the credit assessment and financing behind the scenes.

How can you get more information about the credit check?

• Check the credit report: The credit report usually indicates which partner or payment solution the application is associated with, often as a message. You can typically find this information on page 2 of the credit report.

• Review the contract terms: The agreement specifies which partner is administering the credit and who the credit provider is.

Important information:

Questions related to specific loans, applications, or purchase agreements should be directed to the payment solution, credit intermediary, or partner through whom you recently applied for credit, installment, or loan.
Nordiska acts as the credit provider but does not handle the operational aspects of applications or customer matters for these loans. We therefore refer all such questions to the partner administering your credit.

About NNAV Holding

The credit report may state that the inquiry was made by NNAV Holding 1 AB (reg. no. 559329-7038) or NNAV Holding 2 AB (reg. no. 559046-8574).
These companies are subsidiaries of Bankaktiebolaget Nordiska (publ) and are used in certain credit flows. However, the credit report is always linked to Nordiska as the credit provider.

The requirements vary depending on the type of loan, but we always conduct a credit assessment and evaluate your repayment ability.

Nordiska wants to highlight that loan agreements can place a strain on the borrower's personal finances, and borrowers should therefore carefully consider and plan the use of the loan. For more information on personal finance, we recommend the Swedish Financial Supervisory Authority's website.

If you are unable to repay your debt on time, you risk receiving a record of non-payment. This can make it more difficult to rent housing, sign contracts for services, or obtain new loans. For support, you can contact the municipal budget and debt advisory service. Contact details are available at konsumentverket.se.

A credit report is a summary of financial information about an individual or a company. It is used by banks, lenders, landlords, and other businesses to assess payment ability and creditworthiness.

What can a credit report include?

A credit report may contain information such as:

• Personal details: name, address, civil status, registration details

• Income: declared/taxable income

• Loans and credits: current loans, credit cards, and credit lines

• Payment defaults: missed payments that have resulted in records of default

• Debts with enforcement authorities (e.g., Swedish Enforcement Authority)

• Property ownership

• History: previous credit reports requested on you

Credit reporting agencies in Sweden

In Sweden, UC (Upplysningscentralen) is the most well-known credit reporting agency. Other agencies include Creditsafe, Bisnode/Dun & Bradstreet, and Safenode.

When a bank or company requests a credit report on you, you will always receive a copy by mail or digitally, showing the information shared and who requested it.

Why is a credit report taken?

A credit report may be required when you:

• Apply for a loan or credit card

• Make purchases on installment or invoice

• Sign a contract for utilities or subscriptions (e.g., mobile phone, electricity)

• Apply for a rental agreement

The purpose is to reduce the risk of unpaid debts.

Does a credit report affect me?

• No, the report itself does not affect your finances.

• Yes, multiple reports in a short period may impact your creditworthiness, especially through UC, since lenders may interpret this as higher risk.

• Some companies use “micro-checks” or “internal credit reports” that are not visible to other lenders.

Your rights

• You are always informed when a credit report is taken on you.

• You have the right to see what information is shared.

• If any details are incorrect, you can request a correction directly from the credit reporting agency.

KALP is a Swedish term that stands for "Kvar Att Leva På", meaning "left to live on." It refers to a calculation used to estimate how much money a person has left each month after fixed expenses are deducted from their income. This helps lenders assess whether there is sufficient financial room to take on a loan.

The calculation typically includes income, housing costs, existing loans, and a standard allowance for living expenses. If the result shows that too little remains, the loan may be declined or approved for a lower amount.

A full affordability calculation (KALP) is not always used for every type of credit. It depends on factors such as the size and type of the loan. For smaller credits, simplified assessments may apply.

Taking out a loan is a financial commitment, and it is important to understand all aspects of what a loan entails before entering into an agreement. Below is an overview of the key concepts, costs, processes, and rights that apply to loans.

What is a loan?

A loan is an agreement where a bank or credit provider supplies capital, and the borrower repays the amount under predetermined conditions. A loan generally consists of three parts:

• Amortization – the portion of repayment that reduces the principal debt.

• Interest – the cost of borrowing money.

• Fees – such as arrangement fees, invoice fees, or reminder fees.

What is interest?

Interest is the cost of borrowing money. The higher the interest rate, the more expensive the loan becomes.

Interest and Annual Percentage Rate (APR)

• Nominal interest is the interest rate stated in the loan agreement. It is calculated on the outstanding balance and is usually paid monthly.

• Effective interest (APR) is a standardized measure showing the total annual cost of the loan. It includes the nominal interest as well as all fees, making it easier to compare loans fairly.

 Example: A loan of SEK 100,000 with 8% nominal interest and a SEK 500 arrangement fee will have an APR higher than 8%, since the fee increases the total cost.

Amortization – how do you repay the loan?

Amortization is the part of the repayment that reduces the debt. The two most common models are:

• Straight-line amortization – you repay the same amount of principal each month, while the interest cost decreases over time. The total monthly payment becomes lower over the course of the loan.

• Annuity loan – you pay the same total amount each month. The portion of amortization increases gradually while the interest portion decreases. This gives more predictable payments, but often results in a higher overall cost.

Fees that may apply

In addition to interest, a loan may include certain fees, for example:

• Arrangement fee – a one-time cost when the loan is granted.

• Invoice fee – mainly for paper invoices.

• Reminder fee – if payment is delayed.

• Prepayment or extra amortization fee – depending on the terms of your agreement.

All fees are always clearly stated in your loan agreement and are included in the calculation of the APR.

Collateral – is it always required?

The type of collateral depends on the loan:

• Unsecured loans (personal loans) – granted based on your repayment capacity and creditworthiness.

• Secured loans – may require a property mortgage, building rights, guarantees, or other assets as collateral.

What happens if I fail to make payments on time?

If you cannot repay your loan on time, you risk receiving a record of non-payment. This can make it more difficult to rent housing, sign contracts, or obtain new loans. For support, you can contact the municipal debt advisory service (“budget- och skuldrådgivningen”), with contact details available at konsumentverket.se.

Missed payments may also result in:

• Default interest and additional fees

• Debt collection measures

• A record of non-payment, affecting your credit rating

• Collateral being claimed by the lender

Risks of taking out a loan

Borrowing always involves financial risk. Some key risks to be aware of are:

• The interest rate may change, increasing your monthly cost.

• Your income may decrease, affecting your repayment capacity.

• Missed payments can lead to additional costs, debt collection, a record of non-payment, or loss of collateral.

Your rights as a borrower

As a private individual, you are protected under the Consumer Credit Act, which gives you the right to:

• Clear information about interest, fees, and conditions

• Disclosure of the effective interest rate (APR)

• Access to a repayment plan

• Repay the loan early, in part or in full

For legal entities, the terms and conditions are defined in the loan agreement.

Can I repay my loan early?

Yes. Most loans can be repaid in full or in part before maturity. Any fees that apply will be stated in your agreement.

Summary

• A loan consists of amortization, interest, and fees.

• The APR shows the total annual cost.

• Different amortization models affect how repayments are structured.

• Missed payments can result in fees, debt collection, a record of non-payment, or loss of collateral.

• As a borrower, you have statutory rights, including clear information and the ability to repay early.

Note: The following applies only to Rocker Finland / Huomio: Seuraava koskee vain Rocker Suomea.

The Positive Credit Information Register (Positiivinen luottotietorekisteri) is a national register administered by the Finnish Tax Administration (Vero). The register contains information about private individuals’ credits, for example:

• Granted loans and credit accounts.

• Changes in credit amounts and repayments.

• Payment delays.

The purpose of the register is to give banks and credit providers a clear picture of a person’s credit situation and to promote responsible lending. Once a loan is fully repaid, the information is removed from the register. More information is available from the Finnish Tax Administration: www.vero.fi/positiivinenluottotietorekisteri

The reason Bankaktiebolaget Nordiska (publ) appears in the register is that, as of 1 September 2025, Rocker is a trade name (bifirma) of Nordiska, which is the legal credit provider behind Rocker in Finland. Rocker has acquired part of Handelsbanken’s Finnish credit portfolios, including Ecster.

• You still use the Rocker Suomi app and services just as before.

• Your payment details remain unchanged.

• Bankaktiebolaget Nordiska (publ) is authorized and supervised by the Swedish Financial Supervisory Authority.

• Therefore, all Rocker Suomi credits in Finland are reported under Nordiska’s name to the Positive Credit Information Register.

Important: For questions related to Rocker Suomi, please contact Rocker Suomi customer support, not Nordiska. You can find their contact details here: rocker.com/fi

Positiivinen luottotietorekisteri on kansallinen rekisteri, jota hallinnoi Verohallinto Suomessa. Rekisteri sisältää tietoja yksityishenkilöiden luotoista, esimerkiksi:

• Myönnetyt lainat ja luotot.

• Muutokset luottosummissa ja maksusuorituksissa.

• Maksuviiveet.

Tarkoituksena on antaa pankeille ja luotonantajille selkeä kuva henkilön luottotilanteesta ja edistää vastuullista luotonantoa. Kun laina on maksettu kokonaan takaisin, tiedot poistetaan rekisteristä. Lisätietoja löytyy Verohallinnon sivuilta: www.vero.fi/positiivinenluottotietorekisteri

Se, että rekisterissä näkyy Bankaktiebolaget Nordiska (publ), johtuu siitä, että Rocker on 1. syyskuuta 2025 lähtien ollut Nordiskan aputoiminimi, joka on Rockerin juridinen luotonantaja Suomessa. Rocker on hankkinut osan Handelsbankenin suomalaisista luottoportfoliosta, mukaan lukien Ecster.

• Käytät edelleen Rocker Suomi -sovellusta ja palveluita kuten aiemmin.

• Maksutietosi ovat ennallaan.

• Bankaktiebolaget Nordiska (publ) on saanut toimiluvan ja on Ruotsin finanssivalvonnan (Finansinspektionen) alaisuudessa.

• Siksi kaikki Rocker Suomi -luotot Suomessa raportoidaan Nordiskan nimellä positiiviseen luottotietorekisteriin.

Tärkeää: Rocker Suomea koskevissa asioissa, ota yhteyttä Rocker Suomi -asiakastukeen, älä Nordiskaan. Löydät yhteystiedot täältä: rocker.com/fi