General

At Nordiska, we place great importance on protecting our customers' privacy. All processing of personal data is conducted in accordance with applicable data protection legislation. You have the right to request the deletion of your personal data if it is no longer necessary for the purpose it was collected. However, please note that there are legal obligations for Nordiska as a bank that prevent us from immediately deleting parts of your data, especially if you have had a savings account with us. These obligations stem from accounting and tax legislation, banking and anti-money laundering laws, as well as consumer protection laws. Some of this information will remain visible in your Internet bank when you log in, as the Internet bank reflects the data in our systems. Therefore, we cannot remove it as long as we are legally required to retain your information. Please email info@nordiska.se if you wish us to delete your personal data as described above.

How long do we store your personal information?
How long Nordiska saves your personal data depends on the purpose for which the personal data is used. Personal data that we process for the purpose of administering the contractual relationship and to fulfil our agreement with you is processed as a starting point during the time the agreement applies, and thereafter for a maximum of ten (10) years due to statutes of limitation. We may also process the personal data for as long as is necessary to protect ourselves from legal claims and exercise our rights under the agreement based on a balance of interests. In some cases, Nordiska must save personal data to meet applicable legal requirements, such as accounting and money laundering legislation, which stipulate that personal data is usually saved for seven (7) and five (5) years respectively (see the Accounting Act (1999:1078) and the Act (2017:630) on measures against money laundering and terrorist financing).

Read more in our Privacy Policy.

To become a digital customer at Nordiska, the following are required:

• Identification with BankID

• Swedish bank account as a withdrawal account

• Registered residence in Sweden

• No protected personal data

• Minimum age of 18 years

If you cannot become a customer digitally, please contact us at info@nordiska.se.

No, we do not currently offer payment cards or other types of banking services. Withdrawals from your savings account are instead made to your registered withdrawal account.

You can reach us in the following ways:

• Phone: Call us at +46 8 23 28 00 on weekdays between 08:30 and 16:30.

• Email: Send an email to info@nordiska.se for general inquiries.

• Postal address: Box 173, 101 23 Stockholm, Sweden

• App: You can also log in to the Nordiska app and send us a message there for personal matters.

We can respond to general questions via email. However, to receive answers to customer-specific questions, you need to either call us during business hours and verify your identity using Mobile BankID at the start of the call, or log in to the Nordiska app and send us a message.

We can respond to general questions via email, but for customer-specific matters, you need to call us during our business hours or log in to the Nordiska app and send us a message there.
At the beginning of the call—or when contacting us through the app—you will need to verify your identity using Mobile BankID before we can assist you.

kundtjanst@nordiska.com is an email address Nordiska uses to send notifications informing you that you have received a new message in your Internet Bank.

Important to remember:

• The email never contains any links you need to click to log in.

• It is sent only as a reminder/notification. To read the message, always go directly to Nordiska’s website (type www.nordiska.se in your browser’s address bar) and log in as usual.

• Never click on links or open attachments in emails that seem suspicious or that you were not expecting.

Marketing emails from Nordiska

Nordiska may also send informational or marketing emails from info@nordiska.se.
These emails may include a button that leads to Nordiska’s secure login page:
https://secure.nordiska.se/login

This is Nordiska’s official login address, and it is safe to use.
You can always verify it by checking that the address in your browser starts with https://secure.nordiska.se before logging in or signing with BankID.

If you are unsure about an email

• Always go directly to www.nordiska.se instead of clicking links in emails.

• If in doubt, forward the email to info@nordiska.se and we will verify it.

• Delete the email if it seems suspicious or if you were not expecting any contact.

How can I contact Nordiska?

You can reach us in the following ways:

• Phone: Call us at +46 8 23 28 00 on weekdays between 08:30 and 16:30.

• Email: Send an email to info@nordiska.se for general inquiries.

• Postal address: Box 173, 101 23 Stockholm, Sweden

• App: You can also log in to the Nordiska app and send us a message there for personal matters.

We can respond to general questions via email. However, to receive answers to customer-specific questions, you need to either call us during business hours and verify your identity using Mobile BankID at the start of the call, or log in to the Nordiska app and send us a message.

No. In this context, Nordiska refers to Bankaktiebolaget Nordiska (publ), a Swedish banking company that provides financial services and products to both corporate and private clients.

Nordiska is an independent legal entity and has no organisational, financial, or commercial affiliation with NK (Nordiska Kompaniet), Nordiska Museum, the Nordic Council of Ministers, or any other companies, foundations, or organisations using similar names or trademarks.

Bankaktiebolaget Nordiska (publ) is authorised and supervised by the Swedish Financial Supervisory Authority (Finansinspektionen) to conduct banking operations in accordance with the Swedish Banking and Financing Business Act (2004:297).
All savings accounts with the bank are covered by the Swedish government deposit guarantee, pursuant to the Swedish Deposit Guarantee Act (1995:1571), under which the Swedish National Debt Office (Riksgälden) guarantees customer deposits up to SEK 1,150,000 per customer.