Protect yourself against fraud
If you are contacted by someone claiming to be from the bank, the police, or an authority – or if you are transferred to a so-called security department – and you did not initiate the contact yourself, end the conversation immediately.
Never share your card number, codes, passwords, or BankID.
Never log in or sign anything at the request of someone else.
Always call only the phone number listed on your bank’s official website — never a number you’ve received by text message, email, or social media.
Contact your bank immediately and block your BankID if you suspect fraud.
Contact details for BankID can be found here: BankID – private customer contact
For Nordiska you can find contact details here: nordiska.se/kontakt
Common fraud methods
Phone fraud (vishing): Calls from someone pretending to be from the bank, the police, or an authority.
SMS fraud (smishing): Text messages with links to fake websites or requests to share card details.
Email fraud (phishing): Fake emails containing links or attachments.
Spoofing: Fraudsters manipulate phone numbers or email addresses so that it looks like the bank or an authority is contacting you.
Investment fraud: Offers of “quick profits” or “secure investments” that push you to transfer money.
Romance scams: Long-term online contact where the fraudster eventually asks for money.
Account takeovers: Someone gains access to your email, BankID, or card and uses it to make transactions in your name.
Card fraud: Your card details are used for purchases or withdrawals.
Ad scams: Fake ads or fake buyers/sellers online.
Money mule: Someone asks to use your account for money transfers – this is illegal.
Fake websites: Copies of banks or payment services that trick you into logging in.
Rental fraud: Fake ads for apartments for sale or rent.
Holiday scams: Fake offers for travel, hotels, or cottages.
AI and deepfake fraud: Manipulated voices, images, or videos that appear real.
Protect yourself
BankID: Only use BankID when you have initiated the login or signing yourself. Never approve anything at the request of someone else.
Read carefully: Always check the text in the BankID app before you press “Approve”.
Links: Never click on links in text messages or emails from unknown senders.
Software: Never install remote control programs or “support software” on request – this is a common method used by fraudsters.
Websites: Always make sure you are on the correct website before logging in. Type the address yourself in the browser.
Stress: Don’t let yourself be rushed. Fraudsters often pressure you to act quickly.
Cards: Keep your PIN code secret and never share your card number or CVC codes.
If you suspect fraud
End the contact immediately.
Block your BankID and your cards right away.
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Contact your bank for assistance – always use contact details on the bank’s official website or here:
File a police report at polisen.se or by calling 114 14.
Learn more
Svårlurad – in-depth information about common fraud methods such as spoofing, vishing, and phishing, and how to avoid being deceived.
Remember: If something feels wrong – stop immediately, contact your bank, and block your BankID.
Remember: If something feels wrong – stop immediately, contact your bank and block your BankID.
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