Account Management

You can easily find information about your closed accounts in the Internet Bank:

• Log in to the Internet Bank.
• Click on your name in the top menu.
• Select "Documents" from the menu.

Under "Documents," you'll find an engagement statement for each closed account. This statement provides a summary of your transactions and other relevant information for the closed account.

You can find the general terms and conditions for savings accounts on our website under the "Savings" section. Scroll down to the heading "Terms and Basic Requirements" to view the details.

Your signed agreements are available under "Documents" by clicking on your name in the top right corner of your logged-in page. The general terms and conditions for savings accounts can be found on our website under the "Save" section. Scroll down to "Terms and Basic Requirements" to find the relevant information.

We retrieve updated information from the Swedish Tax Agency (Skatteverket) every week. Therefore, your address will be automatically updated within a week after you have changed it with the Tax Agency.

To manage an estate, we need:

• A registered copy of the estate inventory (bouppteckning) from the Swedish Tax Agency.

• Certified ID copies for all estate beneficiaries.

• A written instruction signed by all estate beneficiaries or a power of attorney.

If you have further questions, you can contact us via email at info@nordiska.se or call 08-232800.

To close your savings account:

• Log in to the Internet Bank.
• Click on "Deposit and Transfer" in the top menu.
• Select "Close Account."

Accrued interest will be paid out along with the capital amount, after any applicable taxes, within 1–2 banking days.

You can close Flex and Flex Plus accounts. Fix accounts are automatically closed when the term ends. Note that if you have an active Fix account, you need to have a Flex account to receive the payout, which means the Flex account cannot be closed before that.

To retrieve an account statement for closed accounts, log in to "Mina sidor" (My Pages) and click on your name in the top right corner.
Go to "Documents" and select "Engagement Statement – Closed Accounts." There, you can choose the account for which you want a statement.

To download an account statement, log in to your page on Nordiska and click on "View details and transactions" for the account you want the statement from.
Choose the desired date range and then click "PDF" to download the statement and save it to your device.

Your annual statement is available via the online bank and contains a summary of interest and tax information reported to the Swedish Tax Agency. Please note that the annual statement is currently not available in the app; you need to log in to the online bank to retrieve it.

Here’s how to find your annual statement:

• Visit www.nordiska.se and log in to the online bank using BankID.
• Click on your name in the upper right corner.
• Select "Documents" from the menu.
• Click on "Annual Statement" to open or download the document.

Annual statements are only created for accounts that have been closed or where interest was capitalized during the previous calendar year.

The annual statement lists all accounts where interest was paid during the relevant year.
Closed accounts are also included if they earned interest during the year.
Fixed-rate accounts (Fix and Liquidity) that have not matured yet will only appear on the annual statement for the year in which the interest is paid out.

You can find engagement statements for your closed accounts by logging in to "My Pages" and going to the Account Overview. At the bottom of the page, below the overview of your active accounts, click on "Engagement Statement – Closed Accounts."

Alternatively, you can click on your name in the top right corner and select "Documents." Then click the arrow on the right side to display the list of your closed accounts.

Follow these steps to access your messages in the Internet Bank:

• Log in
  Go to Nordiska’s Internet Bank and log in using BankID.
• Open messages
  Click the envelope icon (📩) in the top right corner next to your name.
• Read your messages
  Here you will find all messages from Nordiska, including important updates and information about your accounts.

Note: Messages from Nordiska can currently only be read via the Internet Bank – not in the Nordiska app.